International Journal of Accounting and Management Research 2021-09-01T00:41:54+07:00 Hilda Mega Syahputri Open Journal Systems <p style="text-align: justify;">International Journal of Accounting and Management Research (IJAMR) was published by Institut Teknologi dan Bisnis Widya Gama Lumajang since March, 2020. IJAMR publishes scientific articles that focus on issues relating to empirical investigations in accounting and management. IJAMR is published twice a year in March-August and September-February. IJAMR also uses the LOCKSS system to ensure safe and permanent records for journals.</p> DO LEADERSHIP AND COMMUNICATION STYLES PLAY AN IMPORTANT ROLE IN EMPLOYEE PERFORMANCE? 2021-09-01T00:28:32+07:00 Erlita Octaria Riza Bahtiar Sulistyan Anisatul Fauziah <p>Writing this study aims to determine the influence of leadership style and communication on employee performance. The background of this research is that employee performance is very important in organizations and institutions, where performance is the result of work that can be achieved either individually or in groups within an organization in accordance with their respective responsibilities. One of the successes or failures of an organization is the leadership that runs within the organization. A successful leader is a leader who is able to create good communication and encourage his subordinates by creating growth and development of employee performance. The population and sample in this study were employees of the Lumajang District Social Service as many as 40 respondents. The sampling technique is probability sampling with simple random sampling technique and the collection method is using a questionnaire. The data analysis method used multiple linear regression analysis. The results of this study indicate that leadership style has a significant effect on employee performance, while communication has no significant effect on employee performance at the Lumajang Regency Social Service.</p> 2021-03-31T00:00:00+07:00 Copyright (c) 2021 Erlita Octaria, Riza Bahtiar Sulistyan, Anisatul Fauziah SERVICE QUALITY FACTORS AFFECTING CUSTOMER SATISFACTION PAYMENT POINT ONLINE BANK AT KUD SIDO RUKUN LUMAJANG 2021-09-01T00:33:09+07:00 Erviana Izza Salsabila Kasno Kasno Zainul Hidayat <p>Payment Point Online Bank (PPOB) is a counter for receiving electricity bill payments from PLN customers who are directly online with the bank. The existence of this service system aims to make it easy for customers to pay for electricity, anywhere, anytime, and in any way. The purpose of this study was to determine the service quality factors that affect the satisfaction of Payment Point Online Bank customers at KUD Sido Rukun Lumajang, either partially or simultaneously. The research method used is multiple linear regression statistical method. The results showed that for the variables of physical evidence, reliability, responsiveness, and assurance had no effect on customer satisfaction, for the empathy variable had an influence on customer satisfaction. With a coefficient of determination (R2) obtained at 0.205 which indicates that 20.5% customer satisfaction can be explained by the independent variables, namely physical evidence, reliability, responsiveness, assurance, and empathy, while the remaining 79.5% customer satisfaction is influenced by these variables. other variables not examined in this study. The limitation of this study is that it only examines service quality factors that affect customer satisfaction, while other variables that affect satisfaction are expected to be investigated by further researchers</p> 2021-03-31T00:00:00+07:00 Copyright (c) 2021 Erviana Izza Salsabila, Kasno, Zainul Hidayat FACTORS AFFECTING STOCK RETURN OF COMPANIES ENTERED IN IDX HIGH DIVIDEND 20 2021-09-01T00:37:42+07:00 Fachrizal Yusuf Apriansyah Ninik Lukiana Hesti Budiwati <p>This study aims to examine and analyze the effect of Dividend Policy using the Dividend Payout Ratio proxy, Liquidity using the Current Ratio proxy, and Profitability using the Return On Equity proxy. This research was conducted on companies that are included in IDX High Dividend 20 for the 2015-2017 period. Sampling used in this research is using purposive sampling technique that gets 20 companies as research samples and uses multiple linear regression analysis for data processing. The type of data used is secondary data in the form of financial reports, and the data sources are internal data and external data. The results in this study state that partially dividend policy has a significant effect on stock returns, Likewise, liquidity does not have a significant effect on stock returns, and profitability also does not have a positive and significant effect on stock returns. The limitation of this study is that it only uses dividend policy, liquidity, and profitability variables to determine the impact on stock returns. While other variables that can affect stock returns are not examined and are expected to be continued by other researchers.</p> 2021-03-31T00:00:00+07:00 Copyright (c) 2021 Fachrizal Yusuf Apriansyah, Ninik Lukiana, Hesti Budiwati IS CONSUMER LOYALTY JUDGING FROM THE CAFE ATMOSPHERE AND THE CONFORMITY OF THE TASTE OF THE PRODUCT? 2021-09-01T00:41:54+07:00 Melisa Riskawati Riza Bahtiar Sulistyan Ninik Lukiana <p>Currently the development of the coffee shop industry is increasing. This phenomenon is also seen in Lumajang City. Cafes or coffee shops are in great demand by business people, so many cafes appear every year, one of which is GA Cafe Lumjang.The solution offered in this phenomenon is by develop appropriate marketing strategies such as atmosphere and product taste suitability to maintain customer loyalty. This study aims to determine the effect of cafe atmosphere and product taste suitability on consumer loyalty at GA Cafe Lumajang partially. The research method used is a quantitative research method with multiple linear regression analysis techniques. The number of samples in this study were 94 respondents. The research was carried out by spreadingquestionnaire to consumers GA Cafe Lumajang. The results of this study indicate that cafe atmosphere and product taste suitability have a significant effect on consumer loyalty with a coefficient of determination of 35.4%, the remaining 64.6% of consumer loyalty can be influenced by other variables such as location, service, promotion and product diversity.</p> 2021-03-31T00:00:00+07:00 Copyright (c) 2021 Melisa Riskawati, Riza Bahtiar Sulistyan, Ninik Lukiana