Jurnal Ilmu Manajemen Advantage https://ejournal.stiewidyagamalumajang.ac.id/index.php/adv <p style="text-align: justify;">Jurnal Ilmu Manajemen Advantage, established in 2017 under the auspices of the Department of Management, Institut Teknologi dan Bisnis Widya Gama Lumajang. Jurnal Ilmu Manajemen Advantage publishes scientific articles in the field of management. Jurnal Ilmu Manajemen Advantage is published twice a year in June and December. Jurnal Ilmu Manajemen Advantage also uses the LOCKSS system to ensure safe and permanent records for journals. The Jurnal Ilmu Manajemen Advantage index to date includes the Google Scholar, Portal Garuda. Jurnal Ilmu Manajemen Advantage is also a member of Crossref so that each article will have a DOI (Digital Object Identifier) and under review DOAJ (Directory of Open Access Journals).</p> en-US muhammadmukhsin1703@gmail.com (Muhammad Mukhsin) hasyimasyarimail@gmail.com (Hasyim Asyari) Fri, 25 Feb 2022 12:19:50 +0700 OJS 3.2.1.4 http://blogs.law.harvard.edu/tech/rss 60 Customer Satisfaction of Surabaya Mortuary MUA Services https://ejournal.stiewidyagamalumajang.ac.id/index.php/adv/article/view/723 <p>The development of services is showing a significant increase. This is of course influenced by the complex and diverse needs of the community in an effort to meet their needs. The part of funeral services that cannot be ruled out is make-up services. Mortuary MUA may be a profession that is rarely heard of. This research aim was to determine whether customer experience influence on customer satisfaction in using the mortuary MUA services in Surabaya and also how the five dimensions of customer experience affect customer satisfaction. This study explains the causal relationship or influence between variables through hypothesis testing on certain samples.</p> <p>Population used is all consumers who use mortuary MUA services and the sample totally 60 respondents using Purposive Sampling method. The results shown that: there is a positive effect on the customer experience variable on customer satisfaction for mortuary MUA services in Surabaya. From the dimension of customer experience, it partially affects customer satisfaction and what is influential is the act dimension.</p> Yurilla Endah Muliatie, Nur Jannah, Dwi Lesno Panglipursari, Rena Febrita Sarie, Nurleila Jum’ati Copyright (c) 2022 Yurilla Endah Muliatie, Nur Jannah, Dwi Lesno Panglipursari, Rena Febrita Sarie, Nurleila Jum’ati http://creativecommons.org/licenses/by-nc/4.0 https://ejournal.stiewidyagamalumajang.ac.id/index.php/adv/article/view/723 Fri, 31 Dec 2021 00:00:00 +0700 Financial Literacy and Entrepreneurial Finance In Bumdesa Management Study https://ejournal.stiewidyagamalumajang.ac.id/index.php/adv/article/view/766 <p>The purpose of this study is to get an overview of the knowledge and financial aspects of entrepreneurship to be a decisive part in the management of Bumdesa. The method used in this research is descriptive qualitative with a case study approach. The results obtained are from the aspect of financial literacy of the Bumdesa management on human resource input, knowledge of the preparation of financial reports and the inadequate ability to analyze financial statements so that they have not been able to make financial reports as a basis for decision making. The financial aspect of entrepreneurship can be seen from the Bumdesa business idea. running a business idea, the ability to organize a business, develop innovation as a whole have been implemented, but have not run optimally, so that it has an impact on the Bumdesa financial performance.</p> Moh. Hudi Setyobakti, Istifadah Istifadah, Intan Awwaliyah, Kasno Kasno Copyright (c) 2022 Moh. Hudi Setyobakti, Istifadah Istifadah, Intan Awwaliyah, Kasno Kasno http://creativecommons.org/licenses/by-nc/4.0 https://ejournal.stiewidyagamalumajang.ac.id/index.php/adv/article/view/766 Fri, 31 Dec 2021 00:00:00 +0700